All technical suppport for FireBrick products is through the reseller from whom you purchased your FireBrick. We provide extensive training and support to our resellers and you will find them experts in FireBrick products.
Before contacting them, please ensure you have read the manuals, and have upgraded your FireBrick to the latest firmware.
Many of our resellers also offer general IT support, including installation, configuration, maintenance, and training.
If you are not satisfied with the support you are getting from your reseller, please contact us.
If you wish to register a bug report or feature request on any FireBrick products, please visit out bug tracker.
FireBricks come with a one year return to factory warranty. As many products are critical compenents in customers network operations we strongly recommend purchasing an additional support contract. For core network routers even a few hours of outage would be an issue and in such cases we strongly recommend operating two routers with router redundancy and fall-back configurations.